FAQs

To open a trade account, please submit a request via our Trade Application page.

New accounts are typically approved within 5-7 working days. Due to high application volumes, if you haven't received approval within this timeframe, please assume your application was unsuccessful on this occasion. You're welcome to reapply in the future as our criteria may change. Once approved you’ll receive our pricing in excel format.

Business Premises Required You’ll need a physical commercial address (no residential locations), with proof such as a lease agreement or business rates statement. If your business hasn’t launched yet, we’ll accept signed contracts confirming your imminent premises opening. Meet Minimum Order Values All orders must meet our £500 minimum requirement. While regular ordering is preferred, we’re flexible for growing businesses. Trade Verification Provide valid business registration (e.g., Companies House or VAT details). New enterprises should supply proof of operations, such as a website or social media presence